Terms & Conditions
Fair Trading Agreement
In accordance with “The Package Travel, Pack Holidays and Package Tours Regulation 1992” all passengers booking with IGC Travel Ltd. are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation of your travel arrangements due to the insolvency of IGC Travel Ltd.
A certificate detailing this cover will be given to each passenger as evidence of cover.
Please ensure that you have been given the appropriate certificate(s) at the time of booking.
Our Fair Trading Agreement and holiday information sets out clearly and simply the responsibilities which we at IGC Travel Ltd. have to you and which you, in turn, have to us when a contract is made between us. The contract is made when you make a booking and we accept it by written confirmation on the terms set out in the brochure. When signing the Booking Form for your holiday, you will sign on behalf of yourself and the others named in your party, that you have read, understood and accepted this Fair-Trading Agreement and the holiday information provided in this brochure. Your obligation is to pay the price of the holiday and recognise your liabilities, if you wish to alter the holiday, or have to make a cancellation. On our part, we have the obligation to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly stated in this brochure. Your contract is entered into with IGC Travel Ltd. Any other subsidiary companies of IGC Travel Ltd. involved in the booking or management of your holiday shall be deemed to act as agents. The Fair-Trading Agreement applies to all holidays sold from this brochure.
All baggage and belongings are carried at owners’ risk and we will not be held responsible for any loss or damage except where such damage or loss is caused by the proven negligence of our employees. We ask you to keep your luggage down to one per person. On tours, with overnight stops, one small overnight bag per person is recommended.
2. Seat Allocation & Specification
Requests for particular seats can be made on most holidays when booking, but this is only a request, it is not guaranteed. There is a seating plan on the coach for each holiday, but it is possible that, on occasions, for operation reasons, a coach/mini bus of different configuration may be used, and we must therefore, reserve the right to alter the seating plan and allocate seats other than the ones you have booked, although this will be avoided wherever possible. We still have no liability in relation to any such change of specification.
Please be aware that this a non-smoking coach, this is due to popular demand and to increase your comfort whilst travelling.
4. Special Care for the Disabled
The holidays in this brochure have been carefully planned to include as much of interest as possible. Inevitably, some of the holidays include lengthy periods of travel and some walking on sightseeing excursions. Additionally, many hotels will have steps to contend with and may not possess lifts and although we will try our best to look after disabled passengers, it is important that you enter the word “DISABLED” in block capitals in the “Special Requests” section of the booking form, together with a brief description of the disability. We will make every endeavour to minimise any discomfort or inconvenience, but for obvious reasons we are unable to make any guarantees.
5. Ground Floor Accommodation
There is usually a limited number of ground or low floor rooms available, and requests for this accommodation must be made in the “Special Requests” section of the booking form, but this cannot be guaranteed.
6. Room Types
Rooms are specified at the time of booking and a confirmation is issued showing the room type you have booked, i.e., double, single, twin. Most of our holidays do have private facilities included within the price and this will be indicated on the holiday page. When a single room is available, it may be subject to a supplementary charge and this will also be shown on the holiday page.
7. Special Requests
If you have any special requests, these must be noted on the booking form at the time of booking. We will do our utmost to meet these requirements, but we cannot guarantee them.
8. Special Diets
If you require a special diet, you must inform us at the time of booking, with a copy of the diet. This will be notified to the hotel or hotels on your holiday, but on certain holidays, the hotels used are tourist class and whilst offering value for money within the price range, they may not have the full facilities to cope with the special diets. Any extra cost incurred must be paid to the hotel by yourself before departure from the hotel.
Some of the hotels arrange additional entertainment, some could include, music dancing, film shows, bingo etc. Entertainment offered by hotels is indicated in the hotel description holiday page. The nature and frequency of the entertainment presented is at the discretion of the hotel and therefore, not guaranteed and could be withdrawn if there is a lack of demand or insufficient numbers in the hotel.
These Terms & conditions were published in Great Britain by IGC Travel Ltd. in July 2017.
Your contract with IGC Travel Ltd.
1. You pay a deposit
When you make your booking, you must complete a booking form accepting on behalf of all your party, the terms of this Fair Trading Agreement and pay a deposit of £30 Per Person for the UK tours and £40 Per Person for European. All monies paid to your Travel Agent are held by him/her on your behalf until you receive our confirmation.
2. You pay the balance
The balance of the fare must be paid via the office at which you made your booking at least 6 weeks before holiday departure date. If you book within the applicable balance due period, you must pay the holiday cost in full at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges set out on paragraph 4 “If you cancel your holiday”. If you book within 6 weeks of departure date, you must pay the full amount at the time of booking. Any Travel Agent requesting that you pay your balances earlier than these dates will hold that money as your agent (not as the agent of IGC Travel Ltd.) until such time as payment is deemed due by us as per these conditions.
3. If you change your booking
If after our confirmation has been issued, you wish to change to another of our holidays, or change your departure date, we will do our utmost to make the changes provided that written notification is received at our office from the person who signed the booking form, or their Travel Agent, no later than the date on which the balance of the original holiday cost was due for payment. This must be accompanied by a payment of £6 to cover administration costs. Any alteration by you made later than the original balance will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Other alterations, such as the additional requests or change of pick-up-point that require confirmation to be issued, must be notified and accompanied by a payment of £6 to cover administration costs.
4. If you cancel
You, or any member of your party, may cancel your holiday at any time, providing that the cancellation is made by the person who signed the booking form and has communicated to us in writing via the office, at which you made your booking. As this incurs administration costs, we will retain your deposits and in addition a cancellation charge up to the maximum shown.
Period before departure Amount of cancellation
Period before departure within which
written cancellation is received: Amount of cancellation charges shown as % of price
More than 41 nights Deposit
42 to 27 nights 30% or deposit if greater
27 to 14 days 45% or deposit if greater
13 to 6 nights 60%
6 days and up to departure date and after 100%
Alternatively, you have the right to transfer the booking to another person provided that they satisfy all the conditions applicable to the package, as long as you give the Company at least seven days written notice of your intention to do so.
Both you and the person to whom your transfer the booking, will be responsible for payment of any outstanding monies and in addition, there will be an administration fee of £25 per passenger to cover costs incurred.
Note: if the reason for cancellation is covered under the terms of any insurance policy, you may be able to reclaim these charges.
5. If you have a complaint
If you have a complaint during your holiday, please inform in the first instance the supplier of the service, and then inform our driver/courier or representative who will do his/her utmost to resolve the problem immediately. If the matter cannot be put right on the spot, you must notify us in writing within 28 days of the completion of your holiday and this must be sent to IGC Travel Ltd. Northside, Bankwood Road
Stapleton, Pontefract, West Yorkshire, WF8 3DD
, quoting your booking reference number, tour code and departure date. Failure to establish your complaint immediately in accordance with the above procedure, may affect the outcome.
6. Statutory Authorities
This brochure is subject to the applicable Acts of Parliament and Government regulations and the Company reserves the right to modify itineraries to confirm the request from the competent authorities in the United Kingdom and any other sovereign state through which the tours run.
7. Conditions of Carriage
When you travel on an airline, train or ship, the conditions of carriage of that carrier apply and are subject to National and International Conditions, which may limit or exclude liability. Your contract made under the terms of the Fair-Trading Agreement is subject to English law and jurisdiction. Some coach journeys are operated by vehicles other than those owned by IGC Travel Ltd. and the specifications may be different to that detailed in this brochure. the public services vehicle (conduct of driver conductors and passengers), Regulations as amended in 1990, apply to all the coaches throughout any holiday in the UK.
8. Other Terms
On holiday you may not:
a. Bring a pet or any other animal (other than Guide Dogs in the UK and Eire only by arrangement).
b. Play a radio, personal stereo or cassette player on a coach.
c. Smoke on a coach.
IGC Travel Ltd. reserves the unconditional right to refuse a booking or terminate a client’s holiday in the event of unreasonable conduct which in IGC Travel Ltd. opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your holiday by such termination by IGC Travel Ltd. responsibility for your holiday, therefore ceases. Full cancellation charges will apply and IGC Travel Ltd. will be under no obligation for any refund, compensation or loss which you may incur. You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point.
Excursions are included in the price of most holidays and refunds cannot be made for passengers not wishing to go on them.
Admission fees to buildings, grounds etc. are not included in the price, unless we state this in the brochure.
9. Holiday Insurance
Where holiday insurance is purchased from the organiser, the name and address of the insurer must be supplied to the customer. IGC Travel Ltd. recommend that you take out insurance cover, to cover you in the event of illness, personal injury or death during your holiday stay.
The Importance of Travel Insurance
It is always wise to purchase travel insurance when you pay your holiday deposit in order to protect yourself against some of the things which can happen unexpectedly, which might mean that you cannot travel, such as injury, death or illness.
Travel insurance can offer peace of mind should things go wrong on your holiday, such as an unexpected medical emergency, or the loss or theft of your belongings.
Whilst there are many policies on the market, IGC Travel - Travel insurance has been specially arranged with our customers in mind.
If you would like to find out more about the IGC Travel – Travel Insurance policy please contact us on 01977 607222 to obtain a quotation and set up the policy.
Arranging Your Own Travel Insurance
There are many different travel insurance policies available, and you are welcome to make your own arrangements. We would, however, ask that you check the cover carefully to ensure that it meets your needs.
Whatever you decide, we suggest that you take a copy of your policy with you, and make sure that you are aware of who you need to contact in the case of a medical emergency. It is a good idea to put the emergency telephone numbers shown in the policy into your mobile phone.
If you have an existing medical condition, it is important that you obtain the right cover for your condition at a reasonable price.
You can purchase a standard policy through IGC Travel but you must call our insurers on 0203 829 6556 (9am – 6pm Monday to Friday) in order to declare any existing medical conditions.
Our insurers cover hundreds of medical conditions as standard, however if the condition is serious, they may require an additional premium to be paid or apply an additional medical excess to your policy.
If you feel the price you are quoted is too high, or our insurers are unable to provide cover, we want to let you know that you can access a number of specialist providers on a directory provided by the Money and Pensions Service ( MaPS ) : https://traveldirectory.moneyadviceservice.org.uk/en/listings
What is the Money and Pensions Service (MaPS)?
MaPS is a free and impartial money advice service, set up by the Government to provide information and guides to help improve your finances. The MaPS travel insurance directory has been created for people who have potentially been refused cover, had cover excluded, or received a high additional premium in connection to their medical conditions, to allow them to shop around alternative providers.
Who is the travel insurance directory for ?
Below is a short video which has been created by MaPS, which should explain if their directory can help you find the cover you need.
IGC Travel - Travel Insurance is Insured by Union Reiseversicherung AG (URV).
IGC Travel is an appointed representative of Milsom Howard Limited which is authorised and regulated by the Financial Conduct Authority (FRN 305252)
For all continental holidays you will require a full ten-year British passport. For passengers travelling through France, your passport must be valid for three months after your return. If you have any doubts about your status as resident or British subject, or you do not hold a full British passport, you must check with the Embassies or Consulates of the Countries to be visited to confirm the passport or visa requirements needed in our particular circumstances. We cannot accept responsibility if passengers are not in possession of the correct travel documents.
Under normal circumstances most Western European countries do not require visitors to be vaccinated. However, we will indicate any known vaccinations or other health requirements wherever possible for each country to be visited. You are advised to check with your own doctor before travelling.
Our Promise to You
1. We reserve your holiday
When you have ascertained, or, your travel agent has provisionally confirmed that we have available space on the holiday of your choice a confirmation will be forwarded to you, normally within 2 weeks of receipt of your signed booking form and the contract is made between us when you receive this confirmation.
2. Your holiday price
Holiday prices include, all coach travel, hotel accommodation and meals, as specified in the hotel description and VAT at the current rate where applicable. Morning coffee and afternoon tea are not included. Some hotels may make a small additional charge for porterage and tea and coffee served after dinner. Gratuities to the hotel staff and driver/courier are discretionary.
UK Holidays: We guarantee that the price of your holiday will not be subject to any surcharge, except in the case of variations in transportation costs, including the cost of fuel, dues, taxed (including VAT rate), or fees chargeable for services such as landing taxed or embarkation or disembarkation fees at ports or airport.
European holidays: The price of your holiday is subject to surcharges on the following items: government action, VAT, currency, fuel, aircraft fuels, overflying charges, airport charges and increases in scheduled air fares.
Even in this case, ,we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only an amount in excess of this 2% will be surcharged, but where a surcharge is payable, there will be an administration charge of £1.00 per person, together with an amount to cover agents commission. Surcharges will not be imposed within 30 days of departure.
Revised charges in respect of changes to any given variable will be calculated by taking the total change in the variable element concerned in relation to each passenger. this amount will then be added to, or deducted from, the original holiday price exclusive of VAT. The revised VAT will then be added to the new VAT exclusive price to and at the revised VAT inclusive price. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges.
Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on your confirmation.
In addition to Sterling we use the following currencies in calculating our rates and fares for 2018. Below are equivalent exchange rate of £1.15 sterling as per IGC Travel Ltd. 2017
3. If we change your holiday
The arrangements of your holiday in this brochure are made many months in advance and changes are sometimes unavoidable. Most of these changes are likely to be minor and we or our representatives will endeavour to keep you informed. However, where before departure, we have to alter significantly an essential term of this contract, such as price, location, quality of main hotel (not including overnight hotels on touring holidays) or tour itinerary charges in such circumstances, you will be given the following options:
a. to accept changes to the contract
b. to take a substitute holiday of equivalent or superior quality, if we are able to offer one and to pay us the difference (if any), between the price of the original holiday and that of the substitute, or
c. to take a substitute holiday of lower quality if we are able to offer you one and to recover from us the difference between the price of the original holiday and that of the substitute holiday, or
d. to have repaid to you as soon as possible all the monies paid to you, under this contract.
If you choose option (a), (b) or (c), we will pay you compensation on the scale below. If you choose option (d), we will refund all monies paid by you, plus compensation on the following scale:
Period of departure within which a significant change is notified to you or your travel agent Compensation per person
More than 41 nights Nil
15 to 41 nights £1
0 to 14 days £5
In FORCE MAJEURE situations, we may have to make alternative transport arrangements without any prior notice. this could mean travel to and from your resort by rail, road, sea or air. Compensation cannot be paid for any changes caused by force majeure. Clients can refuse the alternative transportation, but will then be responsible for their own travel arrangements and related payments.
Force Majeure means, circumstances where performance of the contract is prevented by adverse weather, i.e. storms and fog, natural or nuclear disaster, fire, war or threat of war, riot, civil strike, terrorist or industrial dispute.
4. If we cancel your holiday
It is necessary for there to be a minimum number of passengers in order to operate a tour. If this minimum number is not achieved before the balance due date, the tour could be cancelled. In certain circumstances, therefore, we may have to cancel your holiday. If this should occur, we will return to you all money you have paid to us, or we will offer you a suitable alternative. However, we will not cancel your holiday:
a. immediately prior to the departure date, unless you have not paid for your holiday in full, or
b. after the balance due date, except as a result of events beyond our control, (force majeure), or governmental action or other circumstances amounting to force majeure.
If we have to cancel your holiday at any time, IGC Travel Ltd. are liable only for any monies you may have paid to us at the time of cancellation and for the compensation payments as detailed in paragraph 3.
5. What happens to complaints
All complaints that are received are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes, the investigations can take time when awaiting a response from hoteliers. We can normally agree an amicable settlement of the few serious complaints we receive, if the complaint is found to be genuine.
ARBITRATION CONDITIONS:- Disputes arising out of, or in connection with this contract, which cannot be amicably settled may, if the customer so wishes, be referred to arbitration under a special scheme which, though devised by arrangement with the Confederation of Passenger Transport (CPT), is administered by the Travel Industry Arbitration Service.
6. Our responsibility to You
We accept responsibility for ensuring that all component parts of your holiday, as described in this brochure, are supplied to you are of a reasonable standard and this includes optional excursions purchased through employees or agents. If any such part is not provided in the advertised manner, we will pay you reasonable compensation unless the non-provision was due to circumstances which could not be predicted and which were beyond our control, such as, adverse weather, road or traffic conditions, or the matter referred to in paragraph 4(b)
i. Please remember that some amenities (e.g., hotel lifts, swimming pools etc., require servicing and cleaning and may not therefore, be available at all times. Some service may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. Entertainment (particularly) live entertainment provided by hotels is frequently subject to demand and its nature or frequency may be varies, if there is lack of demand or insufficient numbers staying in the hotel.
ii. Some excursions itineraries include the use of ferries and other forms of transport which can be affected by inclement whether, and may have to be cancelled or arrangements changes. Whenever possible, a suitable alternative will be offered.
iii.The published running times of services are estimates only, and we will not be liable for any loss (however caused) arising from delay or failure to operate services in accordance with published timings.
7. Personal Injury -
(Whilst participating in events arranged by us)
IGC Travel Group Ltd. has taken all responsible and proper steps to ensure that proper arrangements have been made for all the holidays which are advertised in this brochure, including operational excursions offered by our employees or agents and that the suppliers of all the services are efficient, safe and reputable and that they comply with the local and national laws and regulations of the country in which provide those services. Whilst we have no direct control over the provision of services to you by suppliers, we will pay to our clients the equivalent of such damages as they, would be entitled to receive under the English Law in an English court for any personal injury to the client, including illness or death, caused by failure to perform or the improper performance of such services by the servants or agents of ourselves, or any of our suppliers contracted or subcontracted by us to provide any part of the arrangements for your holiday, as described in this brochure. Where such failure or improper performance is due to fault of such person and not an event which such person could not foresee or forestall, even if they had taken all due care.
Note: we will make payments as stated above provided:
a. that claims for personal injury are notified to us within 3 months of the return of the holiday
b. the injured client(s) assign to IGC Travel Ltd. any rights against a supplier or other person or party they may have relating to the claim
c. they agree to co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated and
d. such payments is limited in the case of transport by water or air to a maximum of such sums as would be obtained under the provisions of the appropriate conventions. This assignment is necessary to enable us to try and recover from suppliers any compensation we have paid to clients and associated costs, arising from personal injury to clients caused by the fault of those suppliers. If we recover more than such compensation and costs, any excess will be paid to the injured clients.
8. Personal Injury -
(Unconnected with arrangements made by us)
Where appropriate and subject to our reasonable discretion, we will afford general assistance to clients who through misadventure, suffer illness, personal injury or death whilst travelling on an IGC Travel Ltd. holiday, arising our of an activity which does not form part of the advertised itinerary, nor part of an excursion offered through the company and which is the responsibility of a third party.
In Good Company Travel Ltd. maintains this website to promote our products and services. Our goal is to keep this information timely and accurate. If errors are brought to our attention, we will try to correct them. However In Good Company Travel Ltd. accepts no responsibility or liability whatsoever with regard to the information on this site.
Postal Address (only)
IGC Travel Ltd.
Northside, Bankwood Road, Stapleton, Pontefract, WF8 3DD
Closed Saturday & Sunday